Privacy Policy

Hallmark Home Energy Privacy Policy

Effective Date: November 2, 2025

Last Updated: November 2, 2025

1. Introduction

Hallmark Home Energy (“Hallmark,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, schedule in-home estimates, communicate with us (including through text messaging), or use our services. By using our services, you consent to the practices described here.

2. Information We Collect

- Contact information (name, address, email, and phone number)

- Appointment and estimate details

- Communications (emails and texts you send to us)

- Technical information (IP address, browser type, and usage data)

3. How We Use Your Information

We use the information we collect to:

- Schedule and confirm appointments and estimates

- Provide customer service and respond to inquiries

- Send service updates, confirmations, and reminders

- Improve our website and services

- Comply with legal and regulatory requirements

4. SMS/Text Messaging Program Disclosures

Program Name: Hallmark Home Energy Appointment Alerts

Program Description: Receive text messages about in-home energy estimates, confirmations, reminders, and follow-up offers from Hallmark Home Energy. Message frequency varies based on appointments and service updates.

Opt-Out: You can cancel the SMS service at any time by replying STOP. After you send STOP, we will confirm your unsubscribe status via SMS and you will no longer receive messages from us. To rejoin, sign up again and we will resume sending messages to you.

Help: If you experience issues with the program, reply HELP for assistance or contact us at info@hallmarkhomeenergy.com or (443) 998-8415.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

5. How We Share Your Information

We do not sell, rent, or trade personal information.

We may share limited information only when necessary to:

- Provide support services through trusted subcontractors (e.g., customer service, hosting, SMS delivery)

- Comply with laws or protect rights and safety

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Choices

- Unsubscribe: Reply STOP to any text or follow email unsubscribe links.

- Update/Delete Info: Contact info@hallmarkhomeenergy.com to update or delete your data.

- Cookies: Control cookies through your browser settings.

7. Data Security

We use administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure. However, no system is 100% secure.

8. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect information from them.

9. Policy Updates

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated effective date.

10. Contact Us

Hallmark Home Energy

Email: info@hallmarkhomeenergy.com

Phone: (443) 998-8415

Website: https://www.hallmarkhomeenergy.com